Managed Services

Complete IT Support For Your Business

Our Managed Service Support plans enable you to control the single largest component of business technology – the hidden costs associated with lost time and productivity due to technical problems. TSI’s proactive Managed Services plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year.

Our plans are proven to minimize downtime and cost by providing superior support services which enable you to anticipate – and prevent – interruptions of daily operations, while providing confidence and the resources to focus on your business-not IT.

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I-Watch

The foundation to all our service models, I-Watch managed support plans generate system performance alerts, provide 24/7/365 network performance monitoring, operating systems maintenance, and patch management.

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I-Mediate

Our most popular managed support plan offers a more comprehensive set of services, including help desk support, monthly executive reporting, vendor coordination, as well as email and Windows user account administration.

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I-Manage

The most inclusive managed support plan, I-Manage is designed for organizations that want a fixed monthly support plan which includes both onsite and remote support as well as management of 3rd party customer applications.

For a complete overview of what is included in each of our three tiered Managed Service offerings, use the table below:

Included In Monthly Cost

 
I-Watch
I-Mediate
I-Manage
Server Availability Monitoring
Memory Utilization Monitoring
Hardware Health Monitoring
Software Inventory Reporting
Backup Monitoring & Reporting
Operating System Patch Deployment
Monthly Executive Reporting
AntiVirus Management & Scanning
 
Windows User Account Administration
 
Email Server Administration
 
Unlimited Remote Remedial Support
 
Periodic On-Site Executive Briefing
 
Updates for 3rd Party Customer Applications
 
 
Unlimited On-Site Remedial Support
 
 

Monthly Cost Per Workstation

 
I-Watch
I-Mediate
I-Manage
Workstation Monitoring & Reporting
Operating System Patch Deployment
Desktop Maintenance
Monthly Technical Reporting
Antivirus Management & Scanning
 
Remote Remedial Support
 
On-Site Support Services Included
 
 

Monthly Cost Per Network Security Device

 
I-Watch
I-Mediate
I-Manage
Firewall & Security Device Monitoring
Firmware Update Notification
Detailed Internet Usage Report
Remote Remediation Of Problems
 
Installation Of Subscription Renewals
 
Firmware Update Installation
 
 
On-Site Remediation Of Problems
 
 

Monthly Cost Per Regular Network Device

 
I-Watch
I-Mediate
I-Manage
Device Monitoring
Remote Diagnosis & Remediation
 
Firmware Updates
 
 
On-Site Remediation Of Problems
 
 

Monthly Cost Per Mobile Device

 
I-Watch
I-Mediate
I-Manage
Remote Diagnosis & Remediation
 
On-Site Remediation Of Problems
 
 
Managed Services
Outsourcing Backup, Disaster Recovery, & Other IT Services

There is a considerable amount of time and capital invested by business owners into their information technology (IT) infrastructures; it is often recognized as a vital component and foundation to the future success of an organization. Many hire outside IT service providers and specialists to either supplement their existing IT, or act as a business … Continued

Managed Services
Why Employ a Managed Service Provider?

One of the most common questions I face when meeting potential clients is “Why should I use a Managed Service Provider?”.  In order to fairly answer this question, traditional methodologies and misconceptions about what a Managed Service Provider (MSP) is, need to be thrown out the window.  The simplest definition of a managed service is … Continued

“TSI has been an integral part of growing our business and enabling our employees to focus on growing, not IT”

– Large Biotech Company

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